I had already forgotten my toughest day in London, but today I received the fifth email that I’ve interchanged with Easyjet claiming for my rights! I’m quite upset with them!
So yes, so far, my toughest day in London has been in an airport….
Friday 21 Dec,
14.30 h
I left the office eager to get the airport and to fly to Madrid. My flight leaves at 16.50 h. I have prepared my mind to be off some days and I was only thinking of the things that were waiting for me there (what a good time I had in Spain in the end!…). I had organized an informal dinner with my friends that Friday, a nice meeting before going to my home town, my beloved “ROA, la Villa del Duero”, the best place in the whole world J
I took the Gatwick Express. First alarm: I almost can not find a seat. It is full of people! I got the airport with plenty of time. 30 minutes in the queue for check in and I was ready to pass the security control. Hopefully it didn’t take me more than 10 minutes.
15.30 h
I’m inside and there is a crowd of people looking at the screens, watching the departures schedule. “EZY5479 Madrid please, wait” OK, time to go to the duty free, I thought. I was looking around and couldn’t avoid buying the last presents: Irish Whisky, biscuits and toys from Harrods…I come back to the screens “EZY5479 Madrid, please, wait”. Ok, I think I’m afraid that the dinner is going to be at 10.30 h rather than 9.30 h! As more time passes, more people are closer to the screens. And suddenly it occurs; all the Easyjet flights that are supposed to depart after mine are cancelled! It seems that the motive is the fog that is causing some delays that are being accumulated and therefore making impossible to operate the flights planned for the late afternoon. The People become to protest obviously, a man with a microphone shouts to announce what we have already seen. I go to speak with one of the representative workers and he confirms me that my flight is still open and it is supposed to be operated. Ufh, what a relief! Although that’s good news, I don’t feel confident at all. I keep in front of the screens drinking a bottle of water. There is still another delayed Easyjet flight for Amsterdam. Time goes on and nothing changes. A girl that was prior to me decides to sit down on the ground, she seems very tired and without hope. Some faces start to look tired. Most of us are there because of the flights that go to Madrid and Amsterdam. I can’t stand up more time and I go for a seat in the middle of the room.
18.30 h
The next announcement comes:”EZY5479 Madrid delayed until 8.50” “Amsterdam goes to 36”.
Hey! At least I’ll sleep in Madrid. Even though I’m going to land at 1 am I’m still up for one drink tonight in Madrid. – I thought - I decided to go for an English burger on the first floor. I had to wait for a long queue.
19.15 h
I was about to order my burger when I can listen to the bad news: “The flight EZY5479 is cancelled”. I leave the queue quickly to go downstairs and check what is happening. No doubt, it is confirmed, I have to stay in London. We go for our luggage, the feeling is strange, and we are waiting for the luggage as we had landed right now but after almost 4 hours at the airport we have to come back home.
Hopefully I met two very nice Spanish girls there. Sonia and Mónica. We tried to encourage each other and the most important thing, we tried to help us to find a new flight to go to our Country! It was a difficult moment as almost all the flights were sold out … for some moment we were very nervous and I could see some tears on the faces of some people in the surround … but hopefully after half an hour giving calls to our friends to get their support, we managed new flights for the 23 and the Monica’s case for the 24. Hopefully I had my laptop I could do just there on myself. But can you imagine the situation for old people in their sixties? I could listen to some comments like: “I’ve booked a new flight for the 24th in the afternoon”. I’m sure that more than one didn’t been able to meet their family for the “Nochebuena” (Christmas dinner in Spain that is celebrated on the 24th night). Easyjet’s representative didn’t do anything to help us that were very disappointed and we were very put off by them. I was very upset but it was better to get calmed as we couldn’t do anything there at that time. They only gave us a sheet with some information about the telephone numbers that we could phone to claim the reimbursement of the cancelled flight. It was a shame.
23.00 h
Fortunately I got my apartment, but very tired and exhausted. With the presents that I had bought at the airport, what a bad joke! I was a little down for that night thinking about the time lost.
22 Dec
Just after getting up and having breakfast, I was reading the conditions of Easyjet and as I suspected, they were obliged to manage us a new flight and to pay for the cost of the staying until the new departure. So, if you have a similar issue in the future, please, don’t stop claiming for your rights no matter the reason why the company cancelled the flight.
Monica, Sonia and me were talking about it and hopefully that morning at least had already got the reimbursement of the flight. It was easy to be put through the customer service, at least, one good point for this company. Since then, I’ve also managed the cost of the transport to Gatwich on the 21st. I’m still claiming for the difference between the cost of the new flight compared to the original one, but without success. I’m afraid that I’m going to heat the tune of my emails as my initial polite approach hasn’t been enough.
23 Dec
15.00
I travel to the airport very worried about the new fog … but hopefully there was no any sign of this when I got it.
20.00 h Madrid
Viva España! I’m in Madrid. I wait for my luggage and the last surprise…my luggage comes out without a corner, it means, it has been crashed! The end couldn’t be other way. But at least I’m at home.
So yes, so far, my toughest day in London has been in an airport….
Friday 21 Dec,
14.30 h
I left the office eager to get the airport and to fly to Madrid. My flight leaves at 16.50 h. I have prepared my mind to be off some days and I was only thinking of the things that were waiting for me there (what a good time I had in Spain in the end!…). I had organized an informal dinner with my friends that Friday, a nice meeting before going to my home town, my beloved “ROA, la Villa del Duero”, the best place in the whole world J
I took the Gatwick Express. First alarm: I almost can not find a seat. It is full of people! I got the airport with plenty of time. 30 minutes in the queue for check in and I was ready to pass the security control. Hopefully it didn’t take me more than 10 minutes.
15.30 h
I’m inside and there is a crowd of people looking at the screens, watching the departures schedule. “EZY5479 Madrid please, wait” OK, time to go to the duty free, I thought. I was looking around and couldn’t avoid buying the last presents: Irish Whisky, biscuits and toys from Harrods…I come back to the screens “EZY5479 Madrid, please, wait”. Ok, I think I’m afraid that the dinner is going to be at 10.30 h rather than 9.30 h! As more time passes, more people are closer to the screens. And suddenly it occurs; all the Easyjet flights that are supposed to depart after mine are cancelled! It seems that the motive is the fog that is causing some delays that are being accumulated and therefore making impossible to operate the flights planned for the late afternoon. The People become to protest obviously, a man with a microphone shouts to announce what we have already seen. I go to speak with one of the representative workers and he confirms me that my flight is still open and it is supposed to be operated. Ufh, what a relief! Although that’s good news, I don’t feel confident at all. I keep in front of the screens drinking a bottle of water. There is still another delayed Easyjet flight for Amsterdam. Time goes on and nothing changes. A girl that was prior to me decides to sit down on the ground, she seems very tired and without hope. Some faces start to look tired. Most of us are there because of the flights that go to Madrid and Amsterdam. I can’t stand up more time and I go for a seat in the middle of the room.
18.30 h
The next announcement comes:”EZY5479 Madrid delayed until 8.50” “Amsterdam goes to 36”.
Hey! At least I’ll sleep in Madrid. Even though I’m going to land at 1 am I’m still up for one drink tonight in Madrid. – I thought - I decided to go for an English burger on the first floor. I had to wait for a long queue.
19.15 h
I was about to order my burger when I can listen to the bad news: “The flight EZY5479 is cancelled”. I leave the queue quickly to go downstairs and check what is happening. No doubt, it is confirmed, I have to stay in London. We go for our luggage, the feeling is strange, and we are waiting for the luggage as we had landed right now but after almost 4 hours at the airport we have to come back home.
Hopefully I met two very nice Spanish girls there. Sonia and Mónica. We tried to encourage each other and the most important thing, we tried to help us to find a new flight to go to our Country! It was a difficult moment as almost all the flights were sold out … for some moment we were very nervous and I could see some tears on the faces of some people in the surround … but hopefully after half an hour giving calls to our friends to get their support, we managed new flights for the 23 and the Monica’s case for the 24. Hopefully I had my laptop I could do just there on myself. But can you imagine the situation for old people in their sixties? I could listen to some comments like: “I’ve booked a new flight for the 24th in the afternoon”. I’m sure that more than one didn’t been able to meet their family for the “Nochebuena” (Christmas dinner in Spain that is celebrated on the 24th night). Easyjet’s representative didn’t do anything to help us that were very disappointed and we were very put off by them. I was very upset but it was better to get calmed as we couldn’t do anything there at that time. They only gave us a sheet with some information about the telephone numbers that we could phone to claim the reimbursement of the cancelled flight. It was a shame.
23.00 h
Fortunately I got my apartment, but very tired and exhausted. With the presents that I had bought at the airport, what a bad joke! I was a little down for that night thinking about the time lost.
22 Dec
Just after getting up and having breakfast, I was reading the conditions of Easyjet and as I suspected, they were obliged to manage us a new flight and to pay for the cost of the staying until the new departure. So, if you have a similar issue in the future, please, don’t stop claiming for your rights no matter the reason why the company cancelled the flight.
Monica, Sonia and me were talking about it and hopefully that morning at least had already got the reimbursement of the flight. It was easy to be put through the customer service, at least, one good point for this company. Since then, I’ve also managed the cost of the transport to Gatwich on the 21st. I’m still claiming for the difference between the cost of the new flight compared to the original one, but without success. I’m afraid that I’m going to heat the tune of my emails as my initial polite approach hasn’t been enough.
23 Dec
15.00
I travel to the airport very worried about the new fog … but hopefully there was no any sign of this when I got it.
20.00 h Madrid
Viva España! I’m in Madrid. I wait for my luggage and the last surprise…my luggage comes out without a corner, it means, it has been crashed! The end couldn’t be other way. But at least I’m at home.
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